I had to pay a booking fee to Budget Van Lines and put down a deposit get the name of the carrier, Southwest Van Lines. I got third party extra insurance in case the items were lost or stolen but tbh it was necessary and a waste of $1500 since most of our stuff was old junk except for some expensive items.
Budget van lines drivers#
They hire drivers and then hire local movers. The updating part was a bit harder as I has to call or email, but it was easy enough.įrom what I learned, Budget Van Lines is like Uber but for trucks. With Budget Van Lines, I just went on their website and very easily added inventory. I even tried to get a quote with Allied Van Lines but they were unorganized with the inventory list, tried to schedule a virtual tour, slow to respond and never picked up their phone. I was concerned using a broker because I read many bad reviews. I booked my move 1 month out for the month of December from SF, CA to Seattle, WA. I am leaving a good review as I find most people don't do that. And finally they had the gall to ask for a tip! This was a terrible experience and I strongly advise not to use Budget Van Lines or R&M Transportation. Our couch was not wrapped properly and got stained and the kitchen table was not put back together because they said they had to go to their next job.
The movers then arrived 2 days later than scheduled. They finally returned the call and said they will talk to the actual movers but nothing got resolved. We called Customer Service multiple times and left messages. We had already put down the deposit of $857, so we basically had no choice but to proceed. They said this was their estimate and to call Budget Van Lines to resolve it. We then learned they are actually contractors that Budget Vanlines hired. with the only exception being 15 boxes instead of 10 boxes.
Budget van lines full#
None of the extras were valid because the original quote included full packing, etc. Then the movers revised the quote by adding various charges like extra boxes, extra space, packing materials, flights of stairs, etc. Firstly, they came a day later than scheduled. We got a budgetary quote of $2270 from Budget Vanlines. This was for an apartment move from GA to NC. losing $532 for a phone call is not okay. "the booking cost is too much and not fair but there is nothing he can do and I should have read the fine print" This so called company is a scam. The customer service supervisor Donald straight up told me. I am sooo glad I cancelled before I went through the move. I will be disputing this with my cc company. NEVER use this unprofessional, scamming so called company. In this day and age, no one has $532 to throw away. This is just completely unacceptable and they take advantage of their customers. They never mentioned in the phone call that this "booking fee" was non-refundable. Read the fine print because I got screwed out of $532 with NO recourse. They charge a non-refundable $532 booking fee so basically they charge you $532 for a dang phone call. First they don't tell you that they are a broker not an actual moving company so that means any old mover can be assigned to your move with NO responsibility for anything on their part. It's not needed with movers I was told by the more reputable companies.Ĥth Google review in my life. I ended up paying more than twice (for a last minute move-since I had tone out of my apartment) with a reputable company. I did not trust them to move my things and not charge me yet again more to deliver them.
Everyone I spoke to, from the quote specialist to the one calling the day before my move charging me more were kind and professional- seemingly so very helpful- but this company is so very deceiving when taking your money. But I got a call- the DAY before my cross country move- that the movers had cancelled- leaving me no choice but to pay an additional $800 for the replacement movers if I were to stick with Budget.
Budget van lines professional#
Their quotes will be much lower than other companies, and it seems great and professional and above board. This company is not an actual moving company- they outsource their moves.
0 kommentar(er)
